Introduction

At CS Gaming Hub, we strive to provide the best possible experience for our users. This Refund Policy outlines the conditions under which we provide refunds for tournament registrations, subscriptions, and other purchases made through our website.

By making a purchase on our website, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

Refund Policy for Tournament Registrations

Eligibility for Refunds

Tournament registration fees may be refunded under the following circumstances:

• Tournament Cancellation: If CS Gaming Hub cancels a tournament for any reason, all registration fees will be fully refunded.
• Tournament Rescheduling: If a tournament is rescheduled and you are unable to participate on the new date, you may request a refund.
• Early Withdrawal: If you withdraw from a tournament at least 7 days before the event start date, you may receive a partial refund (80% of the registration fee).

Non-Refundable Situations

Tournament registration fees are generally non-refundable in the following situations:

• Withdrawal less than 7 days before the tournament start date
• No-shows on the day of the tournament
• Disqualification due to rule violations or misconduct
• Technical issues on your end that prevent participation
• Changes in the tournament format or rules that were announced in advance

Special Circumstances

We understand that unexpected situations may arise. In cases of medical emergencies, family emergencies, or other serious circumstances that prevent participation, please contact our support team with appropriate documentation. Refunds in these cases will be evaluated on a case-by-case basis.

Refund Policy for Subscription Services

Monthly and Annual Subscriptions

For our subscription-based services:

• New Subscriptions: You may cancel and receive a full refund within 14 days of your initial subscription purchase if you have not participated in any premium events or used any premium features.
• Renewal Payments: Automatic renewal payments are not eligible for refunds. You can cancel your subscription at any time to prevent future charges, but no refunds will be issued for the current billing period.

Cancellation of Subscription

You can cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

• You will maintain access to your subscription benefits until the end of your current billing period.
• Your subscription will not auto-renew for the next billing period.
• No partial refunds will be issued for unused portions of the current billing period.

Refund Policy for Digital Products

Digital products such as guides, training materials, and other downloadable content are eligible for refunds within 14 days of purchase, provided that the content has not been downloaded or accessed. Once a digital product has been downloaded or accessed, it is no longer eligible for a refund.

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your CS Gaming Hub account
2. Go to the "My Purchases" or "Order History" section
3. Locate the transaction you wish to receive a refund for
4. Click on "Request Refund" and fill out the refund request form
5. Provide all necessary information, including the reason for your refund request

Alternatively, you can contact our support team directly at refunds@csgaminghub.com with your order details and refund request.

Required Information for Refund Requests

When requesting a refund, please provide the following information:

• Your full name and email address associated with your account
• Order number or transaction ID
• Date of purchase
• Item(s) for which you are requesting a refund
• Reason for the refund request
• Any supporting documentation (if applicable, such as medical certificates)

Refund Processing Time

Once we receive your refund request, we will process it as follows:

• We will review your request within 3-5 business days.
• If your refund is approved, we will process it within 7-10 business days.
• The time it takes for the refund to appear in your account depends on your payment method and financial institution, typically 5-10 business days after processing.

Refund Methods

Refunds will be issued using the same payment method you used for the original transaction:

• Credit/Debit Card Payments: Refunded to the same card used for the purchase
• PayPal Payments: Refunded to your PayPal account
• Bank Transfers: Refunded to the originating bank account

In cases where the original payment method is no longer available or valid, we may issue the refund through an alternative method at our discretion.

Exceptions to the Refund Policy

CS Gaming Hub reserves the right to make exceptions to this refund policy at our sole discretion. Special circumstances may warrant refunds outside of our standard policy. Such exceptions are made on a case-by-case basis and do not constitute a waiver of this policy for future transactions.

Changes to the Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised "Last Updated" date.

It is your responsibility to review this Refund Policy periodically. The current version of the Refund Policy will apply to all purchases made after the effective date of any changes.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Email: refunds@csgaminghub.com
Address: 114 Hunter Unions, East Alan, ML9 3BS
Phone: +445809114820

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM EST, to assist you with any refund-related inquiries.